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Apr 16 2024 02:53 PM |
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Alexander Wilkins |
Kurt called and stated that they were looking for 2 Transaction that should have been through the Mobile #121. Let Kurt know that transactions for 150.64 and 747.15 could not be found in SwipeSimple or IQ. Also explained to see live transaction that in SwipeSimple to go to the Filter and choose Mobile #121 and terminal #121 otherwise he will see All Transactions. |
Alexander Wilkins |
Apr 16 2024 07:57 PM |
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| 2 |
Oct 27 2023 12:00 AM |
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Charlotte Groff |
Kurt called and said he terminal was not working. Determined that the terminal was pointed to the mobile device instead of terminal. Walked him through how to correct that. He also wanted to know how to run a refund done on the VT. Had him log in as Branch user so that he would see the refund option |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 09 2023 12:00 AM |
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Charlotte Groff |
Noticed terminal had not batched since 8/3. Called branch and spoke to Kurt. He got batch close error. Had to delete transaction $312.58 card #0527 because TSYS said it was an invalid card. Customer paid by a different card. Once we deleted the transaction, batch closed successfully |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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TT Curt said terminal wasn't working he logged out then back in and said it was working. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Jeanie called and said that she had refunded a customer from a card on file for $214.41 on card 9842 on 7/6/23 but that the customer told her after she processed the refund that that card had been compromised and cancelled. IQ is showing that the refund rejected at settlement time but the funds were still subtracted from the merchant's total. I emailed WorldPay to see when they would be returning the funds to the merchant. I told Jeanie that the only way she would be able to issue a refund to the customer on his new card would be to issue it through TSYS. When the customer comes back in she will call me back and I will walk her through the refund in Tsys. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Jeanie called and said that their store had a really deep cleaning everything had been unplugged including the terminal. She asked if I could batch it out from my end. When I told her the terminal would have to be plugged in before we can manually batch it she said that she was short handed this week and she wouldn't have time to get to it until Wednesday or Thrusday. I reminded her that the authorizations were only valid for 7 days. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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Kurt called and said that his terminal did not batch for Thursday 4/6. He had 2 transactions totaling $186.53. Checked IQ and it did batch. Gave him his totals. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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TT Kurt says terminal, didn't batch last night, we went in and tried a manual batch but there were no transactions. I checked IQ and terminal did batch out both transactions ran on 4/5/23 advised him terminal must have been offline when it tried to print. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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Kurt called in and was getting message "can't use with this merchant account. Had him log out of the terminal and log back in. It was fine then. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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Gina called in and said that they lost power last night and the terminal did not batch. Confirmed there was no batch in IQ and then successfully batched the terminal this morning. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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Kurt called in and did not get a batch report for Friday 2/24/23. Tried to close the batch and got "no transactions in batch". I looked in IQ and did a transaction search on one of the transactions and it had not settled. Pulled the current batch report from Tsys and had to delete $76.19 Card 1060. Found it on VT on 2/22/23. After deleting the transaction, we tried to close batch again in Swipe Simple, but still was getting No transaction in current batch. Had to close the batch in TSYS. It closed successfully |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Jeanie - she did not get a batch receipt from Friday transactions or Monday's transactions. Tried to manually run batch got Batch Close Error. Deleted trans $195.20 Card #7051 from TSYS current batch. Did confirm that the trans had been processed via Virtual before deleting it. Once trans was deleted she was able to manually batch. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT- Jeanie - she was getting declined when trying to issue a refund to a customer. The transaction had been run through the terminal yesterday and it was still on the screen of the terminal this morning when she first attempted to refund it. So she just pressed the refund option and dipped the card. Got a decline. The 2nd and 3rd attempts she looked the transaction up in the Transaction History and clicked refund and dipped the card and still got declined. Had her unplug the terminal and plug it back in and try it again. This time she manually keyed in the card number for the refund and it approved. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT Branch today and they were over on cc sales by $423.78 which was the total from 10/1 when I had her manually batch yesterday. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: During Daily Audit noticed 10/1 did not batch. Called Barbara and she said that they tried to run a refund for $188.56 Card 1688 on the terminal that didn't go through. They did run the refund via Virtual. I deleted the trans from the batch and they successfully closed out the batch. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Created new users 12103-12109 and shipped cared readers FedEx ground |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Barbara - she is not seeing any transactions in her Reports in SwipeSimple for last couple days. Verified her transactions are in SwipeSimple for her and informed her of the Report inaccuracy bulletin that SwipeSimple sent out. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT Barbara - She needed to know how to enter a refund for $102.97 from sale date 7/9. Walked her through the process and refund was approved and receipt printed |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Jeanie - She needed to know how to enter a refund on her Virtual. Explained to her that unless the original sale was run on the virtual that she would not be able to issue the refund from there. Had her log into the terminal as the BRANCH user and she found the transaction. She didn't have the full card number to immediately run the refund but said she knows now how to do it.
Reminded her to log out of the BRANCH user once the refund had been approved and log back in as the CCUser |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: turned off level 2 and 3 processing USA ePay |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: This account is up and running as of 04/27/16 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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