| 1 |
Sep 08 2023 12:00 AM |
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Charlotte Groff |
Field tech called in and said he had lost his phone and just got a new one and needed his user id and password for Swipe Simple app. Gave him CCUser59302 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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TT alva getting a declined when trying to process a refund for $44.00 which was ran on 5/22. Called Tsys and its code 05 which means do not honor. Advised to get customer to call the issuing bank |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Spoke with Alva due to batch close error. Trans $34.57 card 7786 was paid by check after the card was ran in terminal holding up the batch. Called TSYS due to the batch close error that kept coming up and they in fact said it was successful so I checked this morning to see if it batched in the system and it did. Batch closed successfully. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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TT Merchant walked her through finding her device on PAX A80...all good |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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Branch called in and needed to know how to run a refund on the terminal. The cardholder was in the store. I walked her through how to pull up the transaction in Transaction History and she was able to get the card refunded. Original sale was 2/1/2023 for $140.00 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Holly called asking if a cardholder #2466 had been billed for $96.05 from 3/14/22 transaction date. I don't see any transactions on the terminal from 3/11 up through today 3/16/22 nor did I find the transaction had been run on the computer. She will authorize the transaction again. I instructed her that the pending charge on the cardholder's account will fall off in a few days and go back to her credit available. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Mike was having problems pairing device....now done. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Holly called in to say that her transactions taken on the virtual terminal for 12/14/21 were not showing up on her report. I called Swipe Simple and spoke to Grace. Swipe Simple did have an issue with the mobile account batches for 12/14 that will cause them to go out a day late and the reports will appear that no transactions were batched if the report is pulled in the morning. They will try to have all reports updated and the batches will go out today for funding |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT Holly and she said they tried to run a $311.08 sale on the terminal and it stuck in processing for a long time and then it just came back with a check mark. She looking in SwipeSimple at the terminal transactions and did not see the transaction listed so she keyed it in on the Virtual. Cardholder called the branch and said he had checked with his bank and it had been authorized twice. I confirmed that the transaction was not listed on the terminal but I did see it in virtual. To prevent the batch from locking up I did delete the transaction from the TSYS current batch and explained that the additional authorization on the cardholder's account will drop off in a few days and those dollars will go back to his credit available. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: received an email from Lynda at corporate. This Branch terminal was saying offline. Called the branch and spoke to Holly and explained to her that offline means there is no internet connection. Checked terminal to make sure that the terminal did have the internet connection. Stayed on phone until she could get logged in.
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: During Daily Audit noticed that 10/8 didn't get funded - called branch spoke to Holly and was able to successfully close out the batch for the remaining transactions that weren't batched on 10/8. 10/7 did get funded. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: During Daily Audit of Batches noticed that 10/7 did not get funded. Called locations and spoke to Gaylon (Manager) and he was able to successfully close the batch. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Lori no refund or void....rebooted...now there. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Updated tax id |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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