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Aug 01 2023 12:00 AM |
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Lindsay called and said she tried to run a sale on the terminal for $50.88 - card 9051 today but the terminal blacked out. She unplugged the terminal and plugged it back in. Then she looked in transaction history and did not see the transaction. She then ran it on the VT and got it approved. Afterward, she looked in transaction history again and could see the transaction on the terminal. She tried to void it but got an error. When looking in Swipe Simple the transaction on the terminal was not showing that it was voided. I had her pull the TSYS current batch and it showed one sale for $50.88 and one void for the same. I called TSYS just to make sure and they confirmed that the void did go through. I instructed Lindsay that the void did take and that the cardholder should not be billed that first trans from the terminal and that the credit available should go back to the cardholders account. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 2 |
Aug 01 2023 12:00 AM |
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Lindsay called and said that a customer was charged twice for $51.94 on card 2866 on 6/1/23 but Swipe Simple was only showing 1 charge. I confirmed in IQ that there were 2 authorizations and 2 settlements for this card and instructed Lindsay to issue the customer a refund. I also sent her a screenshot of IQ showing both Authorizations and Settlements. Same scenario with another transaction for $10.60 on card 0865 from 5/31/23. She was going to refund each cardholder. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 3 |
Aug 01 2023 12:00 AM |
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Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Lindsey was asking about about a transaction that showed up twice on customer mobile banking info. The $1200.00 transaction only went through one time per TSYS. The other was an auth and should fall off card. Only showing settled once in IQ also |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lindsey - she said that they had an issue with a transaction getting hung up in the terminal on 3/22 for $26.50 - Card #0203. This was the only transaction that they ran through the terminal yesterday and it is not showing up in Swipe Simple. They did end up running the $26.50 through virtual (I confirmed). Their terminal did batch normally for 3/21. We deleted that transaction from the batch and she manually batched 3/23 early. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Called Brenda back today and we were able to get the current batch printed from TSYS. The bad transaction of $300 for Card 9452 was also processed on the virtual. Deleted the trans from Tsys and then was able to successfully batch terminal. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: noticed that the terminal did not batch - called the branch and spoke to Brenda. She tried to manually close the batch but got batch close error. When we were in Tsys trying to print the current batch she got a not supported in paper mode on her terminal. She said that the roll of paper in the terminal was just about gone and she didn't have time to look for anymore because she was the only one in the store and the phone started ringing and a customer came in. She asked that I call her back on Monday. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: Lindsey did call back regarding batching the terminal for 11/24 date. She received a batch error. Checked the current batch in the terminal and found a $46.61 (card 6186) from 11/19 that had an issue. We deleted that trans from current batch and was then able to manually batch the $21.20 from 11/24. Before I deleted the bad transaction I made sure that they had keyed the trans in Virtual. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: during daily audit I noticed that 11/24/21 did not batch. Called the branch on 11/26 but their offices were closed. Called again this morning and spoke to Lindsey. She was going to go manually batch the terminal and call back if she had any issues. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lindsey - She received a call from one of the cardholders of the batch rekey issue (card # 4945 - $259.70) that was originally authorized on 8/17 via the terminal and then rekeyed on 9/1 via Vantiv Batch Rekey. They used the same auth as the original sale from 8/17. The cardholder's bank told him that they were going to decline the transaction. Lindsey is going to call cardholder back and explain the situation to him and have him call his bank and give his approval for that transaction. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lindsey - deleted error trans $104.68 - MC 8448 from trans cate 6/17/21 from their batch on the terminal |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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User: Charlotte Goff -> Notes: TT - Lindsey about running a refund on her virtual. She was logged in as CC user and explained to her that she needed to be logged in as Branch. She logged in as Branch and was able to process the refund |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Morgan Withee |
User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173
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Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Updated tax id |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas
RT: 307070267 Acct: 76968107562 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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