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Overrides who receive partial commission on all of Downtown Envy Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Feb 23 2024 10:57 AM Mike Thomas TT Billie, confirmed a transaction of $89.41 went through twice on 2/9/24. She will refund. Mike Thomas Feb 23 2024 04:56 PM Update Delete
2 Aug 01 2023 12:00 AM Bonnie called because on 4/20 a customer was charged twice for $86.07 card#7965 and wanted to know how to do a refund so I first confirmed that the transaction did in fact go through twice and then I walked her though the steps to refund and the refund was successful. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM Billie called and needed to confirm if a customer was double billed on 4/26 for $64.83 CARD 9947. I confirmed the double billing and got the complete card number for her. I then called her back and walked her through how to run a refund. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM TT Annette turned of auto settle per her request Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Recveived 2 PAX A80 back from merchant. SN: 1240248258 and 1240122714 cleared apps from terminal and put into inventory Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM TT Annette she said the old equipment is shipping back to us today Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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