| 1 |
Sep 23 2024 03:06 PM |
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Charlotte Groff |
Received equipment - cancelling location - submitted SR 61481970 in NPCrm for cancelling on Vantiv |
Charlotte Groff |
Sep 23 2024 03:07 PM |
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| 2 |
Aug 30 2024 02:11 PM |
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Mike Thomas |
Emailed Kristi Wright return label for Valor equipment |
Mike Thomas |
Aug 30 2024 02:12 PM |
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| 3 |
Jan 03 2024 12:00 AM |
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Charlotte Groff |
Added Shelly Schefke as a contact person and changed Valor Batch reports to be emailed to KWright@adscmemphis.com |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 4 |
Jan 03 2024 12:00 AM |
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Mike Thomas |
TT Jennifer, added an additional user to Valor |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 5 |
Dec 18 2023 12:00 AM |
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Charlotte Groff |
Shelly called in and said that all of the locations are having issues getting into Valor. I also experienced an issue logging into the portal. I called Valor and they are having issues with the portal but the terminals should be operational. Terminals had issues earlier this morning but is resolved now. Valor will send an email when the issue has been resolved. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 6 |
Dec 07 2023 12:00 AM |
Dec 07 2023 |
Mike Thomas |
TT Tabitha she says on 11/22 a card ending in 7455 for $55 was charged 3 times and on 12/4 a card ending in 7455 for $50 was charged twice. After talking to Valor they said the charge that went through 3 times was actually swiped once and manually entered once. They are escalating this issue to see if they can determine the cause. They will email me once they have more answers and I'll update Tabitha asap. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 7 |
Aug 17 2023 12:00 AM |
Aug 17 2023 |
Mike Thomas |
TT Robin wanted to remove pin pad from Valor so I disabled it and updated term. She will let me know if they want it like this going forward. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 8 |
Aug 01 2023 12:00 AM |
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Valor Login for Admin: Username: clockAD , Password: Poplarpike7 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 9 |
Aug 01 2023 12:00 AM |
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TT Shelly and walked her through a sale and how to refund and void |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 10 |
Aug 01 2023 12:00 AM |
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TT Deeden he was able to get terminal connected and we ran a test transaction that went through. He will let Shelly know |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 11 |
Aug 01 2023 12:00 AM |
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TT Shelly got her up on VT but she doesn't have a place to plug ethernet in and Wifi was failing. Deeded their IT person is going to call me. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 12 |
Aug 01 2023 12:00 AM |
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Charlotte and I downloaded a VL 100 terminal and VL 300 pin pad along with the VT. Mike will get this couriered out via express courier |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 13 |
Aug 01 2023 12:00 AM |
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Entered in rate reduction with tonya to go active 3/1/23. attached rate reduction form in documents and merchant file |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 14 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Deeden had USA ePay password unlocked |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 15 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Deeden ordered replacement Castles |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 16 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Changed open credit policy to no refunds per Emily K. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 17 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Replacement MP200 to Deeden SN: 325183000304 & 315183000315 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 18 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Deeden came by to get a replacement MP200 SN:315181100318 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 19 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: TT Deeden, did updates on MP200 to help with staying connected. (conferenced USA ePay) |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 20 |
Aug 01 2023 12:00 AM |
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User: Pennye McAnulty -> Notes: Sent paperwork for American Express. Melissa stated the card readers are not taking Mastercard. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 21 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Did not need the 2 VX520. Only uses USA ePay |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 22 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Delivered MP200L to location SN: 315181100351 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 23 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: Downloaded 2 VX520 and delivered to location SN: 803-123-743, 803-123-744 |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 24 |
Aug 01 2023 12:00 AM |
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Mike Thomas |
User: Mike Thomas -> Notes: set up USA ePay |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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| 25 |
Aug 01 2023 12:00 AM |
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User: Linda Billings from - Notes: Candace called, locked out of iTerminal,need password reset. Teleconf into Nashville Envoy (800) 558-7101. Reset password and merchant processed transaction. |
Dee Karawadra |
Jan 31 2024 01:39 PM |
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