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Overrides who receive partial commission on all of Julian Apple Enterprise Inc Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Oct 19 2023 12:00 AM Charlotte Groff Submitted SR 58964904 to have Vantiv account closed. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
2 Oct 19 2023 12:00 AM Received VX520 back from merchant as they are closing their account. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Oct 16 2023 12:00 AM Charlotte Groff Sheila called in and wanted to update the mailing address to their home address. They are in the process of closing their business and have locked their business front doors and mail can not be delivered. Opened SR57410180 to have mailing address changed on Vantiv. Printed July - Sept statements and emailed them to her. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Oct 16 2023 12:00 AM Oct 16 2023 Mike Thomas TT Sheila they are closing business so I advised her to send in a letter of cancellation to our support email. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM TT Merchant was wanting me to change to ethernet but she is still using dial it was changed to digital. We ran a test all is working Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Merchant called in and wanted to know if her terminal could be changed over from dial to internet. She has a vx520. I told her that once she got her internet set up to give us a call and get Tech support to change her terminal from dial to IP Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Called in and said they got a call earlier this week from someone saying they needed to update their terminal. They did not think this was legit so they hung up and called us. I checked with everyone we did not call her to update her terminal. She is glad to know she hung up on that person. She did not need anything further. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT William, wanted to know if terminal was programmed. Yes, he said he knew how to use and will set up today. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
9 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Downloaded and shipped VX520 dial. SN 803-235-882 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Went over paperwork for conversion to Vantiv: Only additional fees he will be charged will be Semi Annual fee for $45, Pci Monthly Fee for $5.95, and Statement fee for $5, He said he will review the paperwork again now that he understands and should be sending it back shortly Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Aug 01 2023 12:00 AM User: Pennye McAnulty -> Notes: Mailed paperwork to convert to Vantiv. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas - Department: 5 - Notes: TT Bill, gave him settlement password (0000) and walked him through getting his report. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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