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Bank 1 Information

  

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Overrides who receive partial commission on all of Poplar Grove Utility District Accounts
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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Feb 06 2024 09:16 AM Charlotte Groff Carol called asking about her batch for 2/2/24 transaction date (which should have batched 2/3). She said that she was only paid for part of the batch and that she received a settlement error batch report from Auth.net. I check IQ and saw that she was only paid for 59 transctions for $5449.55 on 2/3/24. She sent me her Auth.Net batch report that showed all the transactions and I went through each one to find the ones that had not batched. She had already called Auth.Net and had opened a ticket. Once I sent her the list of ones that had not batched, she presented that to Auth.Net and they are going to go ahead and send those in a batch. Charlotte Groff Feb 09 2024 03:20 PM Update Delete
2 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Carol called in about a chargeback for $267.76 where her customer is claiming that they cancelled the chargeback so that the duplicated payment from March could be a credit toward her future utility bill. The chargeback was debited from Poplar Grove's account on 4/15 but cardholder's bank is saying that Poplar Grove still holds the money. Conferenced Carol in with Mike from Vantiv Chargeback dept and he confirmed that she had been debited the funds and that they never received a notice that the chargeback had been cancelled. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM User: Charlotte Goff -> Notes: Carol called and had some questions about PCI. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM User: Emily Karawadra -> Notes: Morgan: Worked with Matthew from IVR in order to get their ivr system up and running. Tested out a few transactions until we got it working the way we needed to. Sent Carol an email asking her to approve the changes. Once changes are approved the change will take effect in 7 business days. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM User: Aimee Jones -> Changed : TO Percent FROM 0 TO 15 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM User: Aimee Jones -> Changed : Internet Percent FROM 0 TO 85 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM User: Aimee Jones -> Changed : AnnualVolume FROM 0 TO 1953000.00 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM User: Aimee Jones -> Changed : AverageTicket FROM 0.00 TO 47.53 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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Owner 1 Information

Owner 1 Information