Merchants

Resend Document for Sign Back
Update Merchant
File here * Notes * Status Date Action
Send Email to Merchant Send Email to Sales rep Send Email to Employee
Send Email to Merchant Send Email to Sales rep Send Email to Employee
Send Email to Merchant Send Email to Sales rep Send Email to Employee

Bank 1 Information

  

Bank 2 Information

Overrides who receive partial commission on all of Trup Partnership 2 Inc Accounts
Delete Overrides

                  

Default Setup

                  
                  
                  
                  

Processor wise Setup

                  
                  
                  
                  

                  
                  
                  
                  

Merchant CMS

%
%
%
%
%
%
%
%
%
  
  
  
Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Sep 18 2024 03:52 PM Moved to Vantiv Charlotte Groff Sep 18 2024 03:52 PM Update Delete
2 Aug 02 2024 04:12 PM Mike Thomas Rekeyed a $50.00 tip on card ending in 3712 Mike Thomas Aug 02 2024 04:31 PM Update Delete
3 Jul 29 2024 02:11 PM Mike Thomas Rekeyed a $50.00 tip on card ending in 3574 Mike Thomas Jul 29 2024 02:28 PM Update Delete
4 Jul 01 2024 04:22 PM Mike Thomas Rekeyed $20.00 tip om card ending in 6278 Mike Thomas Jul 01 2024 04:53 PM Update Delete
5 Jun 07 2024 01:49 PM Mike Thomas Rekeyed the transaction for $300.01 card ending in 6517 Mike Thomas Jun 07 2024 02:23 PM Mike Thomas Update Delete
6 Jun 06 2024 06:26 PM Mike Thomas TT Johnny and advised him a transaction for $300.01 went through as an auth only. I also called Joey to advise him the same. Mike Thomas Jun 06 2024 06:28 PM Update Delete
7 May 28 2024 04:54 PM Mike Thomas TT Johnny ran refund for $903.55 card ending in 6517 May 28 2024 07:57 PM Update Delete
8 May 07 2024 03:22 PM Mike Thomas Ran refund for $49.41 on card ending in 9906 per Corey at Joe's Mike Thomas May 07 2024 03:23 PM Update Delete
9 Jan 16 2024 12:00 AM Kamal Oghad Got card details and ran a transaction for $20 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
10 Jan 16 2024 12:00 AM Morgan Withee Joey emailed me he was unable to add a tip of $20 to a delayed order that was placed on 1/12/24 on card ending in 8482 totaling $285.34. I put in a ticket to request full card number so we can add in tip. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
11 Dec 20 2023 12:00 AM Morgan Withee Valutec gift cards are intermittenly down since yesterday. I put in a ticket (23817525 )but valutec did not call the merchant yesterday. Joes then let me know all of their locations are now having issues. They emailed this morning and we got on a call with pdq and valutec - betty. Betty can not see any of the transactions coming through with an error which leads me to believe that its not leaving the pdq system. I believe the issue to be on PDQs side. PDQ said they are having other merchants on valutec also reporting the same intermitten issues. PDQ opened a ticket with Valutec separately than mine. Betty contact info 2013956938 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
12 Aug 01 2023 12:00 AM Did a re-key of $20.00 per Morgan Dee Karawadra Jan 31 2024 01:39 PM Update Delete
13 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: TT Mercahnt after talking to an agent at Cayan. Cayan is having an outage and there is no ETA at this time. She could only say they are aware of the issue and it's being worked on as we speak. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
14 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: I got an email from Linda about this merchants set up: ttached is the MSD (Magnetic Stripe Data) Contactless Impact reporting that was pulled for January 2022. The password will be sent in a separate email. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
15 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Joey asked about a fee debited from his account. I let him know that was his final billing for may. I sent him over the may and june statement and the instructions of how to get into pioneer. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
16 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: PDQ Direct Support Line - 877-968-6430 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
17 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Joey called he said that the Cayan devices started requesting for a tip on the genius device instead of on the receipt and he wanted it to just prompt on receipt. I got cayan on the phone and we got it corrected on all 3 devices. CayanTicket #1713207 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
18 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Joey called to let me know that they are still having issues with the avs even though we updated all the terminals yesterday. He also let me know that PDQ is saying they cant do the prepayment of orders and is saying that's cayans fault. So I got both PDQ and Cayan on the phone and Cayan let us know the avs issue was being approved on their end but being voided by PDQ somehow. Cayan also said they are not blocking any prepayments of ordered. So PDQ has put in a ticket #PDQ409197 to look into both of these issues for us. They will contact me as soon as they have an update. Cayan ticket #1710266. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
]

Software Or POS Integration Questions Only

Owner 1 Information

Owner 1 Information