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Sr. No. Date Reminder Date Employee Note Created by Updated at Updated by Action
1 Mar 08 2024 03:09 PM Charlotte Groff Receved email from Swipe simple stating that this branch's terminal has not batched. Mike called them and had to delete 2 transactions where the card number was not retained to be sent for batching. I submitted email to WorldPay to have them rekey the 2 trans. $64.44 - card 0414 and $54.00 - card 9217. SR# 60515622 Charlotte Groff Mar 08 2024 09:26 PM Charlotte Groff Update Delete
2 Aug 01 2023 12:00 AM While doing the batch spreadsheet I noticed the terminal had not batched since 4/5-4/18. We contacted the branch and spoke to Dino. Had to delete $88.98 on card 9695 from 3/29 in order to batch out and then was able to successfully able to batch. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
3 Aug 01 2023 12:00 AM Donna called trying to issue a refund on a card 3796 for $29.43 taken on the terminal. She was getting a declined on the refund. Called Tsys and they said that the cardholder would have to call her bank to see why they're not allowing the refund to go through. Relayed this information to Donna and she was going to call the cardholder and tell them that it's their bank that's declining the refund. Dee Karawadra Jan 31 2024 01:39 PM Update Delete
4 Aug 01 2023 12:00 AM Entered in sr to lower rate to go active 3/1. attached rate reduction form in documents and merchant file Dee Karawadra Jan 31 2024 01:39 PM Update Delete
5 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Removed a trans for $222.22 and batched manually. They voided the transaction on VT Dee Karawadra Jan 31 2024 01:39 PM Update Delete
6 Aug 01 2023 12:00 AM Morgan Withee User: Morgan Withee -> Notes: Put in request with iso client services to do a group address change to P O Box 171173 Memphis TN 38187-1173 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
7 Aug 01 2023 12:00 AM Mike Thomas User: Mike Thomas -> Notes: Turned off level 2 and 3 processing USA ePay Dee Karawadra Jan 31 2024 01:39 PM Update Delete
8 Aug 01 2023 12:00 AM User: Christina Sullins -> Notes: Legal Contact: Jennifer Thomas RT: 307070267 Acct: 76968107562 Dee Karawadra Jan 31 2024 01:39 PM Update Delete
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Owner 1 Information

Owner 1 Information