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Agents who receive partial commission on all of Terry RP Swiderski Accounts (Overrides Default) Delete Overrides

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	The Southern Butcher	520004957532	Jul 17 2024	ACTIVE	Sep 18 2024	Vantiv	Jul 17 2024	10.00%	Merchant
	Address : 257 West Beacon St Suite D					Phone : 601-568-5100		Contact : Dan Stone
•	-		VANTIV - IBUXX - 3.5% - 3 Valor VP550s with SIM CARDS - BATCH 7:00PM
•	-		Merchant is keeping their Clover account and will run 1 transaction/ month to keep it active. He uses the Clover for inventory, etc
•	-		Sent merchant Docusign for adding EBT to his profile on Vantiv
•	-		Turned on tips on all three terminals per Charlotte
•	-		Added clerks to two terminals
•	-		Removed EBT from all terminals because EBT Can't work if pin debit is disabled. Advised Molli and she was fine with that
•	-		Submitted request in NPCrm to close this accout - SR 61456140 -------Molli picked up equipment
2	SSSS Steakhouse LLC	520004957186	Jul 17 2024	ACTIVE	Sep 18 2024	Vantiv	Jul 16 2024	10.00%	Merchant
	Address : 257 West Beacon St Suite D					Phone : 601-568-5100		Contact : Dan Stone
•	-		VANTIV - IBUXX - 3.5% - 3 Valor VP550 terminals each with a SIM card.
•	-		Merchant is keeping their Clover account and will run 1 transaction/ month to keep it active. He uses the Clover for inventory, etc
•	-		Added clerks to all terminals
•	-		Submitted request in NPCrm to have this account cancelled. SR 61456136 -----Molli picked up equipment
3	Out West Veterinary Hospital	461084469699328	Jan 08 2024	ACTIVE	-	SBC	Jan 09 2024	10.00%	Override
	Address : 3725 College Ave					Phone : 5015857778		Contact : Tara Maskrey
•	-		SBC - Vetbuxx - IBuxx - 3.95% - 2 Valor 100s - Batch time 7:00pm Central - IP
4	Sullivan Animal Hospital	461084469699627	Oct 20 2023	ACTIVE	-	SBC	Oct 26 2023	10.00%	Merchant
	Address : 5407 Robinson Rd Ext					Phone : 601-373-5400		Contact : Amy Burns
•	-		SBC - VetBuxx / IBuxx - 3.95% - Valor 110 - WiFi with cellular back-up and also VT - Batch 8:00pm - merchant wants to go live Nov 1, 2023
•	Oct 30 2023		Set up Valor for VL110 and VT
•	Oct 31 2023		Shipped 2 day delivery 773926928706
5	ADVANCED AIR, INC.	434267531888	May 09 2023	CANC	May 15 2024	-	-	-	Merchant
	Address : -					Phone : 901-818-3108		Contact : TODD FOX
•	-		User: Mike Thomas from Tech Support - Notes: Checked transaction for Todd, $249.00 went through. Was afraid it may have charged twice (lost comm with host).
6	The Southern Butcher	498375987886	May 09 2023	ACTIVE	-	Tesla FD	Sep 12 2022	10.00%	Merchant
	Address : 257 West Beacon St Suite D					Phone : 601-568-5100		Contact : Dan Stone
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 25
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 75
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 60000
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 720000
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 35
•	-		User: Morgan Withee -> Notes: Merchant will purchase Clover Duo Clover Flex and a Cash Drawer
•	-		User: Morgan Withee -> Notes: Sent invoice via usa epay for clover devices.
•	-		User: Morgan Withee -> Notes: Clover Dashboard Login credentials Username: sbsupport@impactpays.net Password: Memphis22$$
•	-		Submitted request to PCS Account Updates to have pricing type changed to Flat Rate - 3.95% so merchant can use Cash Discount on Clover. Merchant already downloaded the app. Informed them that fees can't be changed until first of month. Case number 03916734
7	SSSS Steakhouse LLC	498380028882	May 09 2023	ACTIVE	-	Tesla FD	Oct 26 2022	10.00%	Merchant
	Address : 257 West Beacon St Suite D					Phone : 601-568-5100		Contact : Dan Stone
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 55000.00
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 85.00
•	-		User: Charlotte Goff -> Notes: Card Connect / FD - Clover POS - Dining Service - 1 Mini - 2 Flex - 2 Kitchen Printers - 1 Cash Drawer - Manual Batch - IP
•	-		User: Charlotte Goff -> Notes: Changed status to Approved - added MID and approval date
•	-		User: Morgan Withee -> Notes: Clover Dashboard Login credentials Username: sbsupport@impactpays.net Password: Memphis22$$
•	-		User: Morgan Withee -> Notes: Molli requested we put this on a manual batch. I called into clover and made this change. They said it will take 24 hours for this to take into effect so tomorrow they will be able to manually batch this themselves.
•	-		User: Morgan Withee -> Notes: Molli needed help scheduling their training I got this scheduled for Tuesday 11/15 at 10 am CST they will call Dan at 601-568-5100 so merchant will need to be on stand by waiting for the call
•	-		submitted ticket # 63829968 on CoPilot to see what the process is for changing to Flat Rate to support Cash Discount on his Clover
8	Magnolia Equine Associates LLC	461084469697509	May 09 2023	ACTIVE	-	SBC	Apr 12 2022	10.00%	Merchant
	Address : PO Box 373					Phone : 662-769-7327		Contact : Molli Swiderski
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 500.00
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO 10000
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 2000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10
•	-		User: Charlotte Goff -> Notes: SBC - VetBuxx - 3.95%; Valor100 and Virtual; Batch time -7:30pm
•	-		TT Molli, Valor VT not putting non cash discount on a card ending in 4962. Called Valor and talked to Mario, I sent him the screen shot and he is doing some testing and will get back to me.
•	-		TT Chris at Valor, I asked for Mario who put in the request to test for not putting cash discount on a transaction he said Mario was busy but that it should now work as normal. I updated Molli
•	Nov 06 2023		TT Molli she is trying to do voids over VT but gets error messages, Valor is having a known issue but not sure when fix will be in place. She is going to try to refund through the terminal
9	Magnolia Equine Associates LLC	461084469697675	May 09 2023	CANC	Dec 11 2024	SBC	Mar 25 2020	10.00%	Merchant
	Address : 490 Johnson 5 Road					Phone : 6627697327		Contact : Molli Swiderski
•	-		User: Emily Karawadra -> Changed : AverageTicket FROM 0.00 TO 500
•	-		User: Emily Karawadra -> Changed : AnnualVolume FROM 0 TO 300000
•	-		User: Emily Karawadra -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Emily Karawadra -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Emily Karawadra -> Changed : TO Percent FROM 0 TO 10
•	-		Merchant changed MID's due to pricing. Cancellation sent to SBC
•	-		Cancelationof MID approved
10	Magnolia Animal Hospital	461084469694467	May 09 2023	CANC	Dec 11 2024	SBC	May 09 2022	10.00%	Merchant
	Address : 2517 S Gallatin St					Phone : 6019693502		Contact : Mike Watson
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 400
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 10000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 95
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 5
•	-		User: Morgan Withee -> Notes: 1 tsys var for valor terminal. Vet Buxx - ibuxx $34.95
•	-		User: Mike Thomas -> Notes: Download VL 100 and shipped FedEx 2 day delivery
•	Nov 20 2023		Requested new VAR for mVL100 per Emily and Morgan.
•	-		Downloaded and shipped VL100 2 day delivery
•	-		Received signed Cancellation request form and also the receipt and tracking number from USPS where they have shipped the equipment back. I have sent a request to go ahead and close the account on SBC system to prevent February billing from coming out.
11	Doubletree Veterinary Clinic	461084469698712	May 09 2023	CANC	Dec 11 2024	SBC	Mar 21 2022	10.00%	Merchant
	Address : 2606 Ferndale Cutoff Rd					Phone : 501-821-1880		Contact : Cliff Peck
•	-		User: Charlotte Goff -> Changed : AverageTicket FROM 0.00 TO 350
•	-		User: Charlotte Goff -> Changed : AnnualVolume FROM 0 TO
•	-		User: Charlotte Goff -> Changed : MonthlyVolume FROM 0.00 TO 70000.00
•	-		User: Charlotte Goff -> Changed : Swipe Percent FROM 0 TO 90
•	-		User: Charlotte Goff -> Changed : TO Percent FROM 0 TO 10
•	-		User: Charlotte Goff -> Notes: SBC - VetBuxx - IBUXX - 3.95%; Valor 100 - IP - Batch Time 6:30pm Central; NDF
•	-		User: Mike Thomas -> Notes: TT Susan walked her though a void then a refund.
•	-		User: Mike Thomas -> Notes: TT Susan confirmed a transaction for $300.00 did not go through. I also walked her through reprinting 5/2/22 batch report. The batch closed but the batch receipt came out blank. I called Valor and they said the only thing that would cause that would be a paper issue.
•	-		Downloaded PAX A80 and set up VT on SS. Shipped along with B250 dongle and SS credentials. Included return shipping label for Valors
•	-		Added user dvetclinic@comcast.com Password is: Doublet3
•	-		Sent Morgan email to update to SwipeSimple pricing in Prospector. Changed pricing to $44.95 on Residuals tab. Morgan confirmed pricing in Prospector has been updated
•	-		Received Valor 100 back from merchant SN: 1182131111803 deactivated in Valor and put in stock
•	-		TT merchant having problems with the SS app crashing...deleted app and reinstalled. She will call back if further issues
•	-		I noticed today that their Swipe Simple terminal has not batched since 4/26/23. The last batch was from 4/25. Spoke to Kinlie and was able to manually batch without deleting any transactions. I explained to her that if there is not a batch receipt on the terminal every morning, she needs to call us.
•	-		Wendy called about a transaction that was ran on 4/4 and was completed 4/5 for $139.40 card# 6866 the merchant was never paid for it also 5/1 transaction, spoke with Emily and advised me to get a copy of the receipt for 4/4 and we will further investigate. Also need to check transaction $83.16 card# 8717
•	-		I was able to find the transaction for $139.40 on card 6866. It was funded on 4/5/23 from transactions on 4/4/23. I looked over the documentation that Wendy sent in and by the looks of it the card holder disputed the transaction so the money was reversed and given back to the card holder. However, the card holder never submitted the documentation to finalize the chargeback so the bank took the money back. I am wokring with Wendy on all of her questions. I sent her an email on the card ending in 8717 to see what needs to be researched there. I looked into 8717 and I see an auth but no settlement. I let Wendy know. I saved the documentation from this call in the merchants folder in the gdrive
•	-		Liza texted me on Saturday, 6/10/23 and said that their terminal had not batched out in a few days. After researching, it has not batched since 6/9 and when trying to manually batch it got Batch Close Error. Liza was the only person working Saturday and asked if we could take care of this Monday.
•	-		Spoke to Kennedy today regarding the Batch Close Error on the terminal. According to TSYS, the error is a QD error which means that we will either have to manually delete all of the already batched transactions from the current Tsys batch in the terminal or call Swipe Simple and get them to change the batch number. When I asked Kennedy if she had time to do this she said no that she's very busy and asked if she could call me back in about an hour. I told her they have not been paid and the merchants have not been billed yet for those transactions on 6/9 -6/11. She said that they have nothing but problems with the terminal and they hate it. She said that it's constantly dropping off in the middle of transactions, duplicates transactions and just doesn't work right. The terminal is connected to internet via ethernet cable. I suggest we replace the terminal to see if it continues to happen.
•	-		Talked to Ashli this morning and conferenced her in with Pax and we were finally able to get the batch closed that included transactions from June 9th, 10th & 12th. She said that she wants to go back to Valor and she will speak with Dr Pecks to make sure it's ok with him.
•	-		Ashli called back in and said that she spoke with Dr Pecks and he's fine to go back with Valor given all the issues that Swipe Simple keeps having. We will get the new Valor terminal ready and send it out today. Submitted request to SBC to have monthly fee in Prospector changed to $34.95
•	-		Reactivated Valor and downloaded. Shipped FedEx
•	Sep 06 2023		TT Wendy confirmed a transaction was declined on 6/13/23.
•	Sep 19 2023		TT Wendy confirmed a sale and refund was done for $77.00
•	Sep 22 2023		Tt Wendy confirmed that a transaction for $170.48 went through twice
•	-		TT Wendy, she was looking for the receipt for a transaction on 5/30/23 for $147.82 for Alysson Tate. I emailed it over to her.
•	-		Liza called and needed help sorting out a merchants payments from yesterday. She ran one card and it was declined. Then he gave her a second card and she ran the sale $294.77 (plus fee = $306.41) on card 6962. Then while she was running it he decided he wanted to pay cash for most of it, so she issued him a refund for $306.41 and ran another sale for $14.77 on same card 6962. The sale and the refund washed each other out so that left the sale for $14.77 and Liza said that he did pay the other portion of his bill in cash. During this whole process, she accidentally hit the Cash button for the $306.41. I explained to her that the cash transaction will not go anywhere or subtract from any totals.
•	-		Merchant called and wanted to know how to go about getting banking information changed. Emailed them an ACH Change request form and requested they send it back to support@impactpays.com along with the bank letter they said they had.
•	-		Changed Banking information to Encore Bank account ending in 4603. Submitted request to SBC
•	-		Dr Peck called in to say that he needs to cancel his account. He is switching to his new bank since they offered him the same deal that we were giving him. Sent him the SBC Cancellation Request form and the address to send his equipment back to.
•	-		Received signed form and Molli picked up equipment and will send it back to Impact. Submitted request to have account closed on SBC and remove monthly fees
•	-		Returned PAX A80, Valor VL100, and B250 card reader
12	Barbara's Place	461084469695006	May 09 2023	ACTIVE	-	SBC	Aug 04 2022	10.00%	Merchant
	Address : -					Phone : 662-779-1482		Contact : Stanley McCulley
•	-		TT Alisha disabled debit and cash on PAX S80
•	-		cancelled account per Molli - Merchant had already switched to another processor - received equipment back 11/17/2023. Sent cancellation request to SBC
•	-		Per Molli - merchant wasn't happy with new processor and wants to come back. Molli negotiated a 3.5% IBUXX fee and was approved by Emily. Reactivated merchant on SBC system. Existing VAR is still good per Conrad so we can use it.
•	-		Mrs Barbara called and had overcharged a customer a few minutes ago. She needed to know what to do. I told her she could either void the transaction and rerun for the correct amount or she could issue a refund for the difference that she overcharged. I did tell her that she would pay the 3.5% on the refund. She chose to issue the refund and I walked her through doing so.

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Rise CC

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Rise PCS

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Elavon

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Tesla FD

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FDR - Concord

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Rev19 - AFS FD

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PCS Direct

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Clearent

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Shift4

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OLD RISE

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Rev 19 - AFS TSYS

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MAG

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Test

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istream

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