1 |
Dental Design Studio |
461084469694442 |
Jun 29 2023 |
ACTIVE |
- |
SBC |
May 16 2023 |
25.00% |
Merchant |
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Address : 561 Merchant Dr |
Phone : 4053216166 |
Contact : Aly Wilson |
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May 12 2023 |
SBC- Traditional- Valor 100- Wifi- Interchange Plus 0.40+0.20- Batch time 10:30pm Central |
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May 16 2023 |
Downloaded and shipped terminal |
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SBC- Traditional- Valor 100- Wifi- Interchange Plus 0.40+0.20- Batch time 10:30pm Central |
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Downloaded and shipped terminal |
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Received email requesting a form to change bank accounts. Emailed the form over with instructions to return to us with a voided check or bank letter. |
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Changed banking info to and sent request to SBC. |
2 |
Mark T Hanstein DDS |
8035392615 |
May 09 2023 |
ACTIVE |
Mar 15 2024 |
Elavon |
Jan 01 1970 |
25% |
- |
|
Address : - |
Phone : 4052357288 |
Contact : Mark Hanstein |
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User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 380 |
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User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 197000. |
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User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 17000 |
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User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 95 |
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User: Kay Arpin -> Changed : TO Percent FROM 0 TO 5 |
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User: Pennye McAnulty -> Notes: Called to set up VX520. I walked them through plugging the terminal in and running a cc transaction. It was successful. |
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User: Pennye McAnulty -> Notes: The terminal continues to dial through the phone line. The phone line was plugged in. We unplugged the phone line from the terminal. We then reset the modem. Ran a test transaction and it worked fine. |
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User: Pennye McAnulty -> Notes: Needs to go over rates. Will call back to go over rates. Also needs to be set up with PCI. I created the merchant a login Markhanstein. |
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User: Aimee Jones -> Notes: Melanie called with questions bout he statement. |
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User: Emily Karawadra -> Notes: lm for Melanie to go over statement. |
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User: Emily Karawadra -> Notes: spoke to Melanie about her statement. She wants to add pin debit. Sent email of quote to add. |
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User: Mike Thomas -> Notes: shipped VX820 pin pad |
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User: Morgan Withee -> Notes: Melanie called in stating her terminal said Elavon must Settle conferenced in Elavon. Merchant just needed to settle out terminal |
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User: Morgan Withee -> Notes: Called to get help voiding a transaction. I walked her through it. It printed the receipt and I told her that the patient may see it under the pending transactions on her bank account however it will fall off since we voided it. |
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User: Charlotte Goff -> Notes: Called to get help with running a refund. Walked her through the process and receipt was printed with the refund amount and approval |
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User: Charlotte Goff -> Notes: TT - Melanie - she needed to know how to run a refund on her terminal. Also needed help with a couple of chargebacks ($100 & $134) she received where she had already processed a refund for $234 on July 6th. Conferenced her in with Eleavon Disputes Dept and they told her to respond to both CBs and send a copy of the refund receipt. |
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User: Mike Thomas -> Notes: Comms errors advised to reset router try new cable. She will call internet provider if all else fails |
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CANCELLED - CONVERTED TO SBC |