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Agents who receive partial commission on all of Mike Thomas Accounts (Overrides Default) Delete Overrides

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Sr. No.	DBA Name	MID	Date Added	Status	Status Change	Processor	Approval	Split	Is Override Is Merchant
1	Arctic Clear Bottled Water	461084215757127	Aug 26 2024	ACTIVE	-	SBC	-	50%	Merchant
	Address : 3935 Herons Landing Lane, Lakeland, TN, USA					Phone : 901-382-2363		Contact : Jeff Maness
•	-		SBC - IBUXX - Valor VT for invoicing - email receipt feature -- batch time 7:00pm
2	Neuvo	520004966942	Aug 20 2024	ACTIVE	-	Vantiv	Aug 19 2024	50.00%	Merchant
	Address : 5158 Wheelis					Phone : 9015316000		Contact : PERRY PIACENTI
•	-		Vantiv - switched from Traditional to IBUXX - 3.95% - Valor 100 - Tips - Batch 7:00pm
•	-		Went to location and did the install
•	-		Perry called and was asking about the PCI compliance. I gave him some details and then emailed him the PCI Help Desk phone number and email address. He already had the website info from a letter WP sent to him
•	-		Changed terminal tp WP
•	-		Perry called asking what the charge that was being taken out of his batch. Explained to Perry that it was the 3.95% that is being charged to the customer as they are on Ibuxx.
•	-		Perry called me Friday after hours. He said he not run a refund manually through his terminal. I checked in Valor and the reason was he didn't enter info in a timely matter. It was timing out
•	-		TTh Perry Saturday morning 9/14 and needed to be walked through a void. All is well
3	Berryhill Laundry Mat	461084469699581	Aug 31 2023	ACTIVE	-	SBC	-	50%	Merchant
	Address : 1890 Berryhill Rd Suite 101					Phone : 901-305-0456		Contact : Lucy Hooper
•	-		SBC - IBUXX - 3.95% - Valor 100 - $24.95
•	-		Replaced VL100 with VL100 pro. Old terminal will not read chip cards
4	Family & Cosmetic Dentistry of Memphis	461084469695203	Jul 24 2023	ACTIVE	-	SBC	Jul 24 2023	50%	Merchant
	Address : 845 S Highland St					Phone : 901-323-8488		Contact : Misty Patel
•	Jul 25 2023		Downloaded VL100 SN: 118224737340 TID# 78774888 Misty is picking up
•	-		Spoke to Misti and walked her through how to bypass the cash discount fee on the Valor
•	-		Spoke to Misti -she was asking about the deposit amount for 8/14 batch. Sales was $1049. She bypassed the fees on these transactions. Deposit amount was $1008.83. Informed her that she would need to pay the fee for those transactions that get the fee bypassed.
•	-		Merchant was set up with $19.95 monthly fee. Morgan removed the fee 10/10/23 after Minesh brought it to Mike's attention
•	-		I corrected pioneer so this merchant is no longer billed the monthly fee as promised. I put in a ticket with SBC to have the merchant refunded: "Please refund merchant $59.85 for the last 3 months of statement fees. This merchant was supposed to have a $0 statement fee. We have removed this from being billed any further we just need this refund to be issued, please. "
5	Family & Cosmetic Dentistry of Jackson	461084469698123	Jul 21 2023	ACTIVE	-	SBC	-	50%	Merchant
	Address : 1523 South Highland					Phone : 731-424-6452		Contact : Mary Matlock
•	Jul 21 2023		SBC - IBUXX - 3.99% - Valor 100 with no monthly fee- IP- NDF
•	-		SBC - IBUXX - 3.99% - Valor 100 with no monthly fee
•	-		Downloaded and shipped FedEx 2 day delivery
•	-		TT Tina she said the new VL100 is working out great
•	-		Returned iCt 220 put in box in Morgan's office
6	ADVANCED AUTO GLASS	434271678881	May 09 2023	CANC	May 15 2024	-	-	-	Merchant
	Address : -					Phone : 901-292-0631		Contact : EDDIE GRIFFIN
7	Arte's International Dental Lab	520004057416	May 09 2023	CANC	Jun 26 2024	Vantiv	-	-	-
	Address : 2080 Harrison St					Phone : 870-569-8187		Contact : Ralph Teed
•	-		User: Morgan Withee -> Changed : AverageTicket FROM 0.00 TO 500
•	-		User: Morgan Withee -> Changed : AnnualVolume FROM 0 TO 100000
•	-		User: Morgan Withee -> Changed : MonthlyVolume FROM 0.00 TO 8000
•	-		User: Morgan Withee -> Changed : Swipe Percent FROM 0 TO 5
•	-		User: Morgan Withee -> Changed : TO Percent FROM 0 TO 95
•	-		User: Charlotte Goff -> Notes: Rodney called in about a dispute that he sent in documentation on to Elavon. Transaction was for $1840.64 Card 0226 on 3/17/22. Dispute reason was customer did not participate in transaction. Called Elavon Dispute Resolution Dept and spoke to Tasha and she said that the bank has until 5/30 to respond to the documentation sent in. If they decline the dispute Hyundai will get the money back. If they continue forward with it it will go to arbitration
8	DDS Surgical Supplies>com	520003838566	May 09 2023	ACTIVE	-	Vantiv	Apr 12 2019	-	-
	Address : -					Phone : 901-305-0456		Contact : Lucy Hooper
•	-		User: Kay Arpin -> Changed : AverageTicket FROM 0.00 TO 500.00
•	-		User: Kay Arpin -> Changed : AnnualVolume FROM 0 TO 45000.00
•	-		User: Kay Arpin -> Changed : MonthlyVolume FROM 0.00 TO 3750
•	-		User: Kay Arpin -> Changed : Swipe Percent FROM 0 TO 100
9	Roar Dental	520003562345	May 09 2023	ACTIVE	-	Vantiv	Apr 23 2019	50.00%	Merchant
	Address : 9160 HWY 64 Suite 12 # 308					Phone : 901-679-4723		Contact : Kevin Hooper
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 3000.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 400000
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 33000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Set up USA ePay 4/24/2019
•	-		User: Mike Thomas -> Notes: TT Pat she will call me 9/17/2019 to advise if terminal batched out properly.
•	-		User: Mike Thomas -> Notes: Emailed Kevin all statements from 2019
•	-		User: Mike Thomas -> Notes:
•	-		User: Morgan Withee -> Notes: Kevin called requesting 2020 statements. Sent them over via email
•	-		User: Morgan Withee -> Notes: Janna called requesting for the amount they paid in fees last year. I told her this could be found on the 1099K statement. I told her I would put in a request and it should take 24-48 hours to get it. she wants it to be emailed to roardental.janna@gmail.com
•	-		User: Morgan Withee -> Notes: Sent 1099K to both roardental.janna@gmail.com and roardental.rd@gmail.com
•	-		User: Mike Thomas -> Notes: TT Kevin reset password
•	-		User: Mike Thomas -> Notes: TT Kevin and Lucy reset password
•	-		User: Mike Thomas -> Notes: Unlocked keyboard...working
•	-		User: Mike Thomas -> Notes: Talked to Kevin and also sent him an email with all info 11/22/21concerning new PCI new compliance fee.
•	Dec 27 2023		TT Kevin walked him through a partial refund
•	-		TT Kevin reset USA ePay password
10	Neuvo	520003137751	May 09 2023	ACTIVE	-	Vantiv	Oct 11 2018	50.00%	Merchant
	Address : 5158 Wheelis					Phone : 9015316000		Contact : PIACENTI PERRY
•	-		User: Christina Sullins -> Notes: Perry called looking for transactions from 11/07/15. They said approved but didn't create a receipt in the terminal. They unplugged the machine and it started working fine.
•	-		User: Mike Thomas -> Notes: Downloaded and delivered VX520 SN: 261-553-377
•	-		User: Mike Thomas -> Notes: Had settlement report changed to summary. Will need a partial download
•	-		User: Pennye McAnulty -> Notes: spoke to Perry the internet is down and it is not defaulting to the phone line. Conferenced in with tech support.
•	-		User: Mike Thomas -> Notes: TT Perry, VX520 may be going done. Reset terminal and corrected time and date. We are planning to reboard him on Vantiv.
•	-		User: Pennye McAnulty -> Changed : AverageTicket FROM 0.00 TO 200.00
•	-		User: Pennye McAnulty -> Changed : AnnualVolume FROM 0 TO 8000000.00
•	-		User: Pennye McAnulty -> Changed : MonthlyVolume FROM 0.00 TO 55000
•	-		User: Pennye McAnulty -> Changed : Swipe Percent FROM 0 TO 100
•	-		User: Mike Thomas -> Notes: Changed settlement report to totals only. Did not want detail report.
•	-		User: Mike Thomas -> Notes: Downloaded and delivered VX520 SN: 803-123-749 IP
•	-		User: Pennye McAnulty -> Notes: Perry called because he is missing deposits. The new MID had an old checking account number on it. Sent form to update.
•	-		User: Pennye McAnulty -> Changed : BankName FROM First Tennessee TO Suntrust
•	-		User: Pennye McAnulty -> Changed : RoutingNumber FROM 084000026 TO 064000046
•	-		User: Pennye McAnulty -> Changed : DDANumber FROM 172257569 TO 1000176495934
•	-		User: Mike Thomas -> Notes: TT Perry walked him through a settlement, terminal did not auto settle...communication issue. Settled fine.
•	-		User: Mike Thomas -> Notes: Changed password for refunds to 11739
•	-		User: Mike Thomas -> Notes: TT Perry, just letting me know password is working for refunds
•	-		User: Mike Thomas -> Notes: TT Perry verified a $45 transaction did go through twice, gave him full card number for refund.
•	-		User: Mike Thomas -> Notes: TT Perry keyboard locked....unlocked now working
•	-		User: Mike Thomas -> Notes: Walked Perry through a settlement. Internet went down last night.
•	-		User: Mike Thomas -> Notes: Went to merchant location and added password (11939) for refunds. I also made receipt darker.
•	-		User: Mike Thomas -> Notes: TT Perry keyboard locked....unlocked now working
•	-		User: Mike Thomas -> Notes: Talked to Perry and also sent him an email with all info 11/22/21concerning new PCI new compliance fee.
•	-		User: Mike Thomas -> Notes: TT Perry keyboard locked....unlocked now working
•	-		TT Perry confirmed a transaction for $41.52 was ran twice on 3/11/23 he will issue a refund.
•	Nov 01 2023		TT Perry confirmed a transaction for $227.00 did go through
•	-		VANTIV - IBUXX - 3.95% - VALOR 100 - Tips------switched from traditional pricing
11	Berryhill Laundry Mat	520004695227	May 09 2023	ACTIVE	-	Vantiv	Oct 13 2022	50.00%	Merchant
	Address : 1890 Berryhill Rd Suite 101					Phone : 901-305-0456		Contact : Lucy Hooper
•	-		cancelling this account. Merchant switched to IBUXX. Added SR 55468576 to NPCrm to have Vantiv cancel on their system.

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