1 |
Auto Tech |
434339478886 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-362-9620 |
Contact : Marc |
• |
- |
User: Mike Thomas - Department: 5 - Notes: TT Mike (rep) download Omni 3200. |
• |
- |
User: Virginia Blankenship from Operations - Notes: AmEx transactions for SE # 3210684304 are being billed to other account in error (MID # 434339470883), but AmEx was not set up on her profile for this location. Submitted ASR # 307964 to have AmEx added to profile and suggested that she call AmEx to have bank info updated. |
2 |
Muffler Man |
434339470883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-362-7666 |
Contact : Cindy |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Printer disabled...enabled...now working. |
• |
- |
User: Linda Billings from - Notes: Merchant called about remit from AMEX. Offered to teleconf into Amex CS but she sd she would call direct. |
3 |
M-20 Animal Hospital |
434338990881 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-631-7170 |
Contact : Lesile |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Tt Leslie, advised her how to run a refund. |
• |
- |
User: Dianna - Department: x - Notes: mike said discover still not going into account. |
• |
- |
User: Dianna - Department: x - Notes: tt Leslie fixed problem |
• |
- |
User: Raj Modhvadia - Department: 2 - Notes: Sent them november's statement. Thanks |
• |
- |
User: Linda Billings from - Notes: Merchant called to cancel has already switched but needs password to reprogram. Advised may have a term fee. Called & emailed Mike Yantz. |
• |
- |
User: Mike Thomas from Tech Support - Notes: cancel account per attached letter from merchant and waive ETF |
4 |
The Cotton Patch Quilt Shoppe |
434337857883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-362-6779 |
Contact : Doni Butzin |
• |
- |
User: Mike Thomas - Department: 5 - Notes: TT Mike (rep) downloaded terminal, mailed welcome kit. |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Ordered 4 ribbons for P900 |
• |
- |
User: Virginia Blankenship from Operations - Notes: TT Donnie, had questions about a fax that he recieved from the chargeback's dept for Paymentech. It was a retrieval request for a $41.29 transaction processed on 02/27/08. I referred him to 1-888-292-2608 to speak to Chargebacks. |
5 |
Shades of Tiffiany |
434335453883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-835-3137 |
Contact : Lee Ann Hillman |
• |
- |
User: Mike Thomas - Department: 5 - Notes: TT Mike (rep) download Hypercom T7PLUS TID# 545388316 |
6 |
PRNDL Transmission |
434334879880 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-756-2039 |
Contact : Paul Bosler |
• |
- |
User: Mike Thomas from Tech Support - Notes: Tt Paul, faxed March statement to 336-217-8155 per his request. |
• |
- |
User: Linda Billings from - Notes: Paul called, switched from analog to digital ph serv. Terminal doesn't work. Mike will call to advise. |
• |
- |
User: Linda Billings from - Notes: merchant called for Touch Tone trans, gave him corr. #. |
7 |
Tanfastics |
434322967887 |
May 09 2023 |
CANC |
May 29 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-893-2886 |
Contact : Richard Kingsbury |
• |
- |
User: Linda Billings from - Notes: Merchant called Mike, can't reload gift cards. Bought 30 introductory offer.
Will find out if reloadable and call merchant. |
• |
- |
User: Linda Billings from - Notes: corrected merchant phone #. Is not 9898952886 but 9898932886
Gave issue #427990 and cs #877-438-3249 to merchant so won't be charged training fee. |
8 |
JR's All Star Haircuts for Men |
434322964884 |
May 09 2023 |
CANC |
May 29 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-894-0478 |
Contact : RICHARD KINGSBURY |
• |
- |
User: Mike Thomas from Tech Support - Notes: Downloaded and shipped Nurit 8000 to Mike Yantz. |
• |
- |
User: Mike Thomas from Tech Support - Notes: Note: terminal is Nurit 2085 |
• |
- |
User: Mike Thomas from Tech Support - Notes: Walked Mike Yantz through time and date change. |
9 |
QUALITY CAR CARE |
444226277887 |
May 09 2023 |
CANC |
Jun 24 2024 |
- |
- |
- |
Merchant |
|
Address : 1308 N HENRY |
Phone : 989-686-5051 |
Contact : PAUL ALCORN |
10 |
The Nightmare Inc |
444217652882 |
May 09 2023 |
CANC |
Jun 24 2024 |
- |
- |
- |
Merchant |
|
Address : 5745 Old 76 M-55 |
Phone : 989-348-1500 |
Contact : Dan Courtemanche |
11 |
JOHN'S PRO SHOP |
434485236880 |
May 09 2023 |
CANC |
Jun 10 2024 |
- |
- |
- |
Merchant |
|
Address : 7255 S. Three Mile |
Phone : 989-684-2611 |
Contact : John |
12 |
JR's All Star Haircuts for Men |
434435004883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-893-2886 |
Contact : Richard Kingsbury |
13 |
Green Hills Golf Dining |
434388414881 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-879-2130 |
Contact : Dan Courtemanche |
14 |
Sunset Billiards |
434372612888 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-697-3193 |
Contact : Tyson Nichols |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Mike Yantz walked him through download TID# Z72612888 (T330) mailed welcome kit. |
15 |
Wanda & Company |
434366996883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 9898462400 |
Contact : Wanda |
• |
- |
User: Mike Thomas from Tech Support - Notes: Tt Wanda, explained how to adjust tips. |
• |
- |
User: Mike Thomas from Tech Support - Notes: Retreived card number and expiration date for a transaction that was not adjusted. Walked Wanda through manual entry. |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Wanda, printer error...has old software in terminal...corrected and reprogrammed. |
16 |
Blue Moon Saloon |
434360049887 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-678-4481 |
Contact : Adelina |
• |
- |
User: Linda Billings from - Notes: Merchant last trans didn't print $8.35,ck'd ROL for him, did capture. Walked him thru re-print last receipt. |
17 |
Quaker Maid Dairy Store |
434360905880 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 9898724600 |
Contact : Thani |
• |
- |
User: Dianna from - Notes: added debit rates |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Tahani, removed prompt for last 4 digits. |
• |
- |
User: Linda Billings from - Notes: Linda t.t. Thani advised billing correction done on 2/14/08. Still being billed by previous processor, she t.t. to Mike Yantz yesterday and he is advising. |
• |
- |
User: Linda Billings from - Notes: Merchant said customers coming in & putting $1.00 to $1.50 items on credit card
and she's loosing money. Check verification needs advice on how to handle 2 party chks. |
• |
- |
User: Mike Thomas from Tech Support - Notes: advised merchant that supplies are not free...merchant calling Mike Yantz. |
• |
- |
User: Mike Thomas from Tech Support - Notes: Merchant called in complaining thet rep (Mike Yantz) will not return her calls and she wanted free supplies. I informed her we do not furnish free supplies. I called Mike and asked him to please call her back. |
• |
- |
User: Linda Billings from - Notes: Emailed Mike :KAREEM CALLED, HAS A FREE PINPAD & FREE SUPPLIES FROM COMPETITOR.
ADVISED HIM OF $250 EARLY TERMINATION FEE. COMPETITOR OFFER: 1.23% Offline Debit $0.15 per item/
1.85% Qualified Credit $0.15 per item/ 2.30% Mid-Qual $0.15 per item /2.75% Non-Qual $0.15 per item
|
• |
- |
User: Linda Billings from - Notes: t.t. Kareem, Mike waived term fee up front. Advised him B4 he cancells service with us to ck on Annual & monthly minimums B4 signing . Was quoted 1.23% qual, 1.85% mid & 2.30% non. Told him well below interchange & every processor works with same interchange. Also let him know that Mike & I reviewed benefit of adding pinpad for savings on trans & savings not there. |
18 |
Linwood Tile |
434361437883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 9896974491 |
Contact : Ronald |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Marsha, walked her through a settlement. |
• |
- |
User: Linda Billings from - Notes: Marsha called, term host err msg. tried to teleconf into Tech support |
19 |
Frontline Service |
434356006883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 9896956633 |
Contact : Jeffrey Simon |
• |
- |
User: Linda Billings from - Notes: Merchant ? how to get Purch card % reduced. Virginia advised add zip, etc. MCC code for sm. tkt. Linda called Mike, he will t.t. merch.again. She was adding addt'l info b4 & wanted to stop. Mike had already advised it would reduce %. |
• |
- |
User: Linda Billings from - Notes: Misty transferred call from Pat. Wanted to know just how much addt'l info would reduce cost. Told her we had no way knowing for sure what BIN was passing thru but possibly on the 3 cards she has with sign. on file which are Purchasing she might save 10-20 basis points, but couldn't guarantee it would be that much. Told her that would be more secure trans even if didn't save on disc. |
• |
- |
User: Linda Billings from - Notes: Pat called, storm knocked out phone lines. Wanted to know which line terminal on, told her to hook up a handset and call the numbers til call shows up on caller ID. Told her to try fax line # first cause is a direct line. She will try and let us know if terminal is blown. |
20 |
NIETZKE & FAUPEL P.C |
434338029888 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 9894533122 |
Contact : EUGENE GASCHO |
• |
- |
User: Linda Billings from - Notes: Merchant called to cancel, not using this acct. Advised may be early term fee. Has tried to reach Michael and no response. Switching Discover to the other account. |
• |
- |
User: Linda Billings from - Notes: Recv'd cancellation request on 11/11. No response from Mike Yantz re Term fee. Waiving term fee and submitting |
21 |
Squires Funeral Home |
434342057883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-893-1616 |
Contact : Edward |
22 |
QUALITY CAR CARE |
434324689885 |
May 09 2023 |
CANC |
May 29 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 9896865051 |
Contact : PAUL ALCORN |
23 |
Charbonneau's Restaurant |
434338711881 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-879-7970 |
Contact : Dennis Pake |
• |
- |
User: Linda Billings from - Notes: Merchant t.t. Mike about removing $75.00 Annual and refund |
• |
- |
User: Mike Thomas from Tech Support - Notes: Refunded $75.00 annual fee. |
• |
- |
User: Abby Estrada from - Notes: New address, updated iso. Did OSM: Request ID: 212856 |
24 |
Ubly Auto Parts |
434349701889 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : 2002 Main Street |
Phone : 989-658-8331 |
Contact : Paul Mazure |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Tt Mike (rep) walked him through download. |
• |
- |
User: Mike Thomas -> Notes: Requested cancel |
• |
- |
TT Paul, old terminal turned off will start using new terminal after he gets a 50' etherneyt cable. |
25 |
Suburbun Curb LLC |
434335790888 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-860-7537 |
Contact : Audrey Badalamenti |
• |
- |
User: Mike Thomas - Department: 5 - Notes: TT Mike Yantz (rep) advised him how to do a settlement. |
26 |
Tawas Signs |
434333575885 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-362-4935 |
Contact : Geoff Bohmier |
• |
- |
User: Mike Thomas from Tech Support - Notes: Unsupported card when running Discover....advised merchant he is not set up for Discover or AMEX. |
• |
- |
User: Mike Thomas -> Notes: Tt Jeff wants to cancel account...refer to Mike Yantz. |
27 |
Sebewaing Auto Value & Service |
5183880001 |
May 09 2023 |
CANC |
Mar 08 2024 |
- |
Jan 01 1970 |
- |
- |
|
Address : - |
Phone : 989-883-9330 |
Contact : Dennis Wagner |
• |
- |
User: Mike Thomas - Department: 5 - Notes: T460 not working, sent Hypercom T7PLUS...programmed. |
• |
- |
User: Mike Thomas - Department: 5 - Notes: TT Mike Yantz....corrected time and date. |
28 |
Nietzke & Faupel |
434336952883 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 9894533122 |
Contact : Eugene gascho |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Mailed welcome kit. |
• |
- |
User: Mike Thomas - Department: 5 - Notes: TT Mike (rep) walked him through a download. |
• |
- |
User: Mike Thomas - Department: 5 - Notes: TT Mike (rep) corrected time and date. |
29 |
OVER PASS BAR |
434326444883 |
May 09 2023 |
CANC |
May 29 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-496-9091 |
Contact : DARRYL YUNCKER |
• |
- |
User: Linda Billings from - Notes: Mike Yantz called Darryll paying $5.95 Amex mo fee. I researched our files so fee from previous processor, gave AMEX cs# and he will call and cancell. |
• |
- |
User: Dianna from - Notes: mike callled said merchant has been calling him about transactions not going into his account. I pulled them up in ROL and all transactions have gone thru. I pulled 3/1 to 4/1. I will call merhcant for mike and speak to him. |
30 |
Log Cabin Bar and Grill |
434348731887 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-695-5761 |
Contact : Jeffrey |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Mark, batch not in balance had Paymentech deposit batch, then cleared terminal. Now working. |
• |
- |
User: Mike Thomas from Tech Support - Notes: Tt Jeff gave him password to settle. |
• |
- |
User: Christina Sullins -> Notes: TrackingNo=IMPAMIL79ZEI101 for Rate redo |
• |
- |
User: Christina Sullins -> Notes: Schedule A was loaded wrong. Rates were fixed and a refund was issued. |
• |
- |
User: Mike Thomas -> Notes: Requested $8082.78 refund per Chris/Tejal |
• |
- |
User: Christina Sullins -> Notes: The refund worksheet has been attached. There will be one more refund since the rates/fees were corrected on 10/06/15. The next refund will involve 10/01/15 to 10/06/15. |
• |
- |
User: Christina Sullins -> Notes: Sue was called and told what will be refunded to her and what will happen next month with the next refund. She was happy we were able to fix the mistake. |
• |
- |
User: Mike Thomas -> Notes: Sent confirmation of refund request to Leslie Davis to rescind the request (per Tejal) |
• |
- |
User: Christina Sullins -> Notes: We back billed to Sept. 2014 on this location because she hadn't been paying for all of her processing fees like she should have since day one. Sue was unhappy with this and stated that she will probably be leaving. |
• |
- |
User: Mike Thomas -> Notes: Requested additional refund of $2159.03 per Emily Case Number is 12863978 |
• |
- |
User: Mike Thomas -> Notes: Emailed Emily's refund redo to Leslie Davis per her request. |
• |
- |
User: Mike Thomas -> Notes: Terminal down S/N 7314152CT022026, checking with TASQ for warranty info. Will call Sue back. |
31 |
Ed Bialek's Golf Shop |
434318739886 |
May 09 2023 |
CANC |
May 29 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-684-2611 |
Contact : Ed Bialek |
• |
- |
User: Mike Thomas - Department: 5 - Notes: TT Mike Yantz (rep) advised him how to do a partial download to correct address. |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Tt Ed, walked him through a refund. I advised him he has the wrong overlay on terminal, sent correct overlay with correct QRG. |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Ed gave him his super number and walked him through a refund. |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Ed gave him super# (4839) to do a refund. |
32 |
SMITH'S AUTO SERVICE |
434320935886 |
May 09 2023 |
CANC |
May 29 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-671-0766 |
Contact : PHILLIP GRIFFENHAM |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Mailed welcome kit |
• |
- |
User: Abby Estrada from - Notes: MERCHANT CHANGING DEPOSITARY ACCOUNT Did OSM: Request ID: 218198 ATTACHED LETTER AND VOIDED CHECK. |
33 |
Quality Car CAre |
5126340001 |
May 09 2023 |
CANC |
Mar 08 2024 |
- |
Jan 01 1970 |
- |
- |
|
Address : - |
Phone : 9896865051 |
Contact : Paul Alcorn |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Tt Paul walked him through voiding a transaction. |
• |
- |
User: Larry McNamara - Department: 3 - Notes: Paul called, June statement shows all zeros for transactions. Requested another statement from Concord. |
34 |
Bay Cast Technologies, Inc |
434326984888 |
May 09 2023 |
CANC |
May 29 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-892-9500 |
Contact : Scott Holman, JR |
• |
- |
User: Pennye McAnulty -> Notes: Conversion: left message 08/02/2017 |
35 |
Iva's Chicken Dinners |
434386439880 |
May 09 2023 |
CANC |
Jun 05 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 989-654-3552 |
Contact : Kevin King |
• |
- |
User: Mike Thomas from Tech Support - Notes: Shipped pin pad to Mike Yantz (rep). He will call me to walk him through the download. He will be sending back a S-9 pin pad for the swap. |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Mike (rep) walked him through downloading Hypercom T7PLUS TID#864398813. |
• |
- |
User: Mike Thomas from Tech Support - Notes: TT Monica please try again CE checked phone line, it is good...she is calling the lease company for replacement. |
• |
- |
User: Mike Thomas from Tech Support - Notes: Gave Monica password for Hypercom settle. (0000) |
36 |
GREEN HILLS GOLF INC |
434322587883 |
May 09 2023 |
CANC |
May 29 2024 |
- |
- |
- |
Merchant |
|
Address : - |
Phone : 489-879-2130 |
Contact : DAN |
• |
- |
User: Mike Thomas - Department: 5 - Notes: Ordered 3 rolls of paper for Scribe printer (per Mike Yantz) |
• |
- |
User: Mike Thomas from Tech Support - Notes: Ordered 5 rolls of paper for Scribe 612 (per Mike Yantz) |
• |
- |
User: Mike Thomas from Tech Support - Notes: Ordered 10 rolls of paper for Scribe 612...2 day delivery. |